FREQUENTLY ASKED QUESTIONS
You’ve got questions, we’ve got answers
Superior Grade Tutoring offers in-home tutoring in the north Charlotte area, including the cities of Huntersville, Concord, and Harrisburg. We can provide online tutoring to students anywhere in the United States.
We do offer online tutoring. Online tutoring is a great option for busy families. Our online tutoring sessions are recorded – video and audio – and a link to the recorded session is available shortly after the session ends.
We offer SAT/ACT prep courses as part of our enrichment workshops series. These workshops are typically offered during the summer.
You are not obligated to purchase a minimum number of hours when booking your tutoring session. You can purchase as few or as many 60-minute sessions as you want. We offer a full refund of any hours that are prepaid as long as we are given the required 24-hour notice. There are no ongoing contractual or bundle purchase requirements.
Our parents and students are usually very happy with their tutors, but sometimes things just don’t work out. If you have any concerns regarding you tutor call us immediately and we will refund your session and match you with a new tutor.
All payments are made online via your user account on our website. Tutors do not collect any payments.
At Superior Grade Tutoring, we understand the unique needs of homeschool students and their families. Our homeschool tutors can work with the curriculum that you have chosen and provide supplementary instruction if necessary. Our homeschool tutors will help reinforce what the student is learning and provide a fresh perspective.
We also have experienced homeschoolers on staff that have homeschooled children at every level through high school graduation. They can help with guidance regarding homeschool laws, teaching methods, curricula choices, and other questions or concerns. Please contact us at (562) 400-3442 for a special quote if homeschool counseling is needed.
Studies have shown that students that meet with their tutor on a regular and frequent basis see the most improvement. Every student is unique, so the suggested frequency will vary. You can work together with your student’s tutor to determine the most advantageous schedule based on your student’s academic goals.
The quality of our tutors is very important to us, so our hiring process is very thorough. We require our tutors to have subject mastery, teaching/tutoring experience, and the ability to engage students and parents. These requirements are assessed through interviews and mock tutoring sessions prior to a tutor being hired by Superior Grade Tutoring. We also conduct a background check on all tutors, for your peace of mind.
Our tutors are current university students or graduates of 4-year universities. We have an extensive hiring process where we assess a tutor’s ability to teach a subject before they are approved to tutor for Superior Grade Tutoring. Our tutors receive training to assist them in engaging and motivating students.
We understand that sickness and unexpected emergencies occur, which would impact your ability to keep a tutoring appointment. All appointments must be cancelled 24 hours in advance, or the cancelled session will be charged in full. If required notice is provided, we are happy to reschedule tutoring sessions at no additional cost.
Academic tutoring is $50/hour. Discounts are available when booking 2 or more sessions per week – does not require a bundle purchase.
Each tutoring session is 60 minutes, but more than one session can be scheduled back-to-back.
At Superior Grade Tutoring, we equip each and every student with the tools they need to take control of their academics. We consistently help students to improve their academic performance in a fun and engaging way. Best of all, we instill a sense of confidence in our students that carries them throughout their lifetimes.